mea culpas

mea culpas

Tim Cook’s Apology Met With Mockery from Twitter

(Photo: Boing Boing)

Earlier today, Apple CEO Tim Cook took the highly unusual step of issuing a public apology for the fustercluck that is the company’s new map offering. That’s probably little consolation to anyone who upgraded to iOS 6 and has spent the days since utterly unable to get from point A to point B and/or lost somewhere in the wilderness, but hey, it’s a start.

Twitter naturally greeted his heartfelt mea culpa with a chorus of LOLs.

This Daily Show executive producer needs a hand, thanks: Read More

mea culpas

Airbnb Adds Automatic $50 K. Insurance Policy After User’s Home Was Vandalized, CEO Apologizes: “We Really Screwed Things Up”

Mr. Chesky.

Airbnb CEO Brian Chesky’s first statement on the highly-publicized matter of the user whose home was burglarized and ransacked by an Airbnb guest was measured, mildly sympathetic, and denied any wrongdoing. The statement he just posted on Airbnb’s blog–“Our Commitment to Trust and Safety”–is just about the opposite.

“Earlier this week, I wrote a blog post trying to explain the situation, but it didn’t reflect my true feelings,” he writes, and goes on to intimate that he either second-guessed himself when responding to the complaint or  got some bad advice (perhaps from the usually-infallible Paul Graham, who insists Airbnb did nothing wrong?).

“In the last few days we have had a crash course in crisis management,” Mr. Chesky writes. “I hope this can be a valuable lesson to other businesses about what not to do in a time of crisis, and why you should always uphold your values and trust your instincts.” Read More