Secretly seething? (Photo: rosiesays.com)

While browsing our Google Reader this morning, we came across this list of wacky interview questions compiled by Glassdoor.com. You know the drill: "How many cows are in Canada?" (Correct answer: Who cares?) However, we were reminded of our favorite party game, which we haven't played in quite some time, wherein we investigate God-only-knows-how-reliable Glassdoor reviews of our favorite startups.

Let's just say there are some very unhappy underlings running around Silicon Alley.

Cash-rich Buzzfeed has just one review dating from May, written by a former senior developer who called it an "overall good place to work" and said his boss had "an insanely good sense of humor." But he adds,

Cons – Technology stack is kind of old. I left to work with newer shinier toys.

Advice to Senior Management – Encourage more of a hacker culture. Consider internal hack days.

We imagine $19 million will go a long way to upgrading software.

Tumblr, despite its gazillion page views, also has just one tremendously laconic review. The anonymous currently employee summed the place up as "addictive." Pros: "a lot of nice people." Cons: "when the site go's down." Let's assume this wasn't someone working within the company's editorial operation.

There are only three Foursquare reviews, all by folks who seem pretty happy, though there is a complaint that it's "Not as trendy as other startups. The backlash and snark have already begun." And that was before PrivCo released that damning forecast.

One former Thrillist employee seems a mite put out. Under pros, he/she wrote: "If you like to get drunk all the time this is the place for you. The JackThreads part of the company is doing wonderful." Yowzers! Some of us might call that a "perk." The griper also complains about a lack of office supplies (really, dude? try working in media) and poor work/life balance, and ends on a note that smells faintly of sour grapes, suggesting senior management should "Realize the talents in their employees and acknowledge it." U mad, bro?  

A former intern seems a bit more pleased with the experience, though: “Not once was there a day I wasn't ecstatic to go to work at Thrillist.” Okay kid, you don't have to impress the boss anymore.

ZocDoc has a whopping 62 reviews, almost half of which gave the place five stars. But that doesn't mean there aren't a few malcontents: eight reviews fall under "very dissatisfied."  The most recent unhappy review, posted five weeks ago by someone calling himself a current employee, complained of a "Sketchy and offensive office enviroment [sic]." Details, please! Another review, dating from October, advises the higher-ups:

Sell to a big firm. None of you know what you are doing. Maybe it is time to get grown ups in the door.

Of course, we've already made mention of complaints regarding Gilt Groupe. The bulk of the total reviews are either satisfied or at least neutral, but here's a very unhappy operations employee writing in August:

Management is cliquey and condescending. They push you too hard. Your job is below them and they don't offer to help with what you do when you are overwhelmed. Instead, they try to figure out better 'processes' and point the finger. Never been so unhappy with a department in my years experience in the job force and I'm not the first one of my co-workers to say that.

Our personal favorite, however, is the March 2012 review that lists the pros as "free granola and advice and a computer" and the cons as "unstable and strange and weird."

If there's one thing we've learned covering Silicon Alley, it's that a little free food goes a long way toward pacifying employees.

Adorable ZocDoc mascots. (Photo: Screencap)

We've all been there: You dash down to the doc's office on your lunch break, hoping you can squeeze a checkup into your lunch hour. Instead you're handed a stack of forms you're pretty sure you filled out on your last visit, but the receptionist doesn't seem to have them.

Good news! ZocDoc's got your back. TechCrunch reports that starting today, the company is gradually rolling out a new feature called Check-In, which will allow you to fill out that sheaf of forms in advance. 

Unfortunately, unless the company puzzles out some feature that'll keep doctors on track and on time, you'll probably still have a good twenty minutes to kill before the nurses even start taking your blood pressure. Time needs somewhere to sell its print magazines, we suppose.

In illustrious company. (Photo: Wikimedia Commons)

Time has just released a list of its 50 favorite websites. The metrics? All the selections are something the editors find "useful, entertaining, innovative or just plain addictive." The result is a list that happens to be something of New York tech who's who. Among the honorees: 

• Squarespace
• If This Then That
• Aereo
• Songza
• CodeAcademy
• BuzzFeed
• ZocDoc
• Digg
• LooseCubes

However, before anyone starts emailing his mom, it's worth noting that Timedeliberately works to include sites that "aren't yet household names." Someday, kids. Someday.

Also on the list: Outlook.com. With all due respect, suddenly we're questioning the methodology, here.

(flickr.com/seanvenn)

Steps to success Moteevate, formerly known as Fitango and self described as “the motivational social network,” went live last week. The site makes achieving your goals sound really easy by breaking them down into three steps: choosing from over 600 action plans (or making up your own), inviting your friends to “motivate and cheer you on,” and, finally, following the plan to accomplish your goal.

Keep running Fitocracy, the fitness social network that lets you track your workout progress and compete against your friends, has made some changes to their team. Cofounder and former CTO Richard Talens is now the Chief of Growth and Analytics, and senior engineer Daniel Roesler is stepping in as the new CTO. The company has also hired Jay Patel as a new backend developer.

New and improved The Tumblr app for iOS just got a makeover and is now faster and also looks better, with support for higher resolution photos as well as redesigned notification tabs which make navigation much easier. The improved app also includes offline support, which allows users to write blog posts, reblog, and leave comments while offline, which will be posted automatically the next time the iPhone connects to the Internet.

Perfect pitch The Harvard Business School Alumni Angels of Greater New York (HBSAANY) and the National Association of Investment Companies announced the finalists for their inaugural Venture Capital Access Program, intended to provide “women and diverse entrepreneurs” with access to venture capital through accredited investors. The six finalists, Castle Surgical, MetaLayer, Shadow Digital, Take the Interview, Tiger Trade, and Torsch, Inc. will present their to HBSAANY on Wednesday.

Better Homes and Gardens Hometalk, the online home and garden social network, just launched a redesign. The site also announced that it now has a community of over 100,000 homeowners, renters and home improvement professionals.

Hablo espanol ZocDoc en Espanol launched last week, providing Spanish-speaking users with a free online service that helps find nearby Spanish-speaking doctors and dentists and book appointments.

Now hiring We hear that MoviePass is looking for a Full Stack Lead Developer & Architect, Alta Investors needs a Graphic Designer, and Boxee wants an iPad and iPhone Developer.

Mr. Hamadeh

Betabeat first met Zeel, a Zocdoc-type appointment-booking service, last month when the mentoring program Startup "Don't Call Us An Incubator" Health announced its inaugural class. The New York-based company vets alternative healthcare providers like specialized massage therapists, chiropractors, registered dietitians, acupuncturists. Users can search listings by price, location, years of experience, and certification.

The company makes money if you book an appointment through Zeel. Service providers are charged a 12 to 13 percent fee, inclusive of credit card fees, which ends up netting Zeel about $9 per transaction. Zocdoc, on the other hand, makes money by charging physicians to be listed on its site.

Today, Zeel announced a second tranche of investors in a seed round that TechCrunch reports totals $1.5 million. The latest infusion of capital was led by  Prolog Ventures, VC firm focusing in life sciences and healthcare, along with Shopwell.com CEO Brian Witlin, an entrepreneur-in-residence at IDEO, angel investor Ritesh Veera, as well FAO Ventures founder Farooq Oomerbhoy.

With providers offering massages and acupuncture treatments, we weren't sure if this was supposed to be about pampering or actual healthcare. (After all, the tagline at the top of the site mentions "beauty.") CEO Samer Hamadeh, a former EIR at Lightspeed Venture, who cofounded Zeel with his wife, assured us it was the latter. "We're tilted toward what I like to say is the more medically-oriented nature of health and wellness," he explained over the phone. "Unfortunately there’s no terminology in this space that’s accepted across the board or approved by everybody. It’s very annoying! I’m going to have us lead the effort to name what this industry is. Doctors call it integrated medicine. The NIH calls it complementary and alternative medicine, which they shorten to CAM. Some people call it healthy living. It’s just nuts."

Although there are yoga and pilates instructors on the site, he said, "they actually have these extra certification for arthritis, sports injury, neck pain, and more medically-oriented modalities. The preponderance of our customers have issues that they’re dealing with and were referred to by a doctor."

Since launching in January, Zeel has expanded from listing 1,000 practitioners up to 2,300 in 11 different cities. Because they started in New York, about half are located here. Thus far, Zeel has managed to sync up about a third the providers' schedules and plans on adding more. That's vital to the service because it makes booking appointments easier. Mr. Hamadeh pointed out that Zeel actually has an easier time with this than Zocdoc since doctors typically use one of the 1,400 different practice management software systems, which are often client-server based, rather than the dozens of internet-based scheduling calendars out there like Google Calendar, Schedulicity or Genbook.

"Zocdoc has been very clever in creating the illusion of realtime availability, but they aren’t really synching. They’re painstakingly trying to get doctors to actually be online," he said, in some instances writing code to surface when doctors are available rather than being able to easily automate the process. However, he acknowledged that that may be changing. With the Zocdoc's newfound power in the market and recent regulations about modernizing healthcare infrastructure, Mr. Hamadeh said he heard Zocdoc was able to convince some of the practice management software providers to assist with realtime scheduling.

Thus far, the most popular services on Zeel have been the ones that "don't require the consumers to do any work," said Mr. Hamadeh. "Massage--I like to joke that you’re just lying down on the table and it’s kind of nice, as opposed to yoga or personal training where you’re tying to improve an injured joint."

"There are customers on our site who just want a really nice massage in their hotel room or home," he said. "Some people are like, 'Hey, I can get a better massage than at Bliss Spa.' And they really can." But Zeel was designed to help customers who have pain or chronic conditions and are booking appointments every week. "We don’t turn away the luxury customers, but they have a lot of options. They can go to a spa or get a Groupon." Patients with fibromyalgia, he said, don't have those choices.

In the month or so that Zeel has been working with Startup Health, the program has already been helpful in making introductions with the heads at consumer innovation at the all the major insurers. With rising healthcare costs, Mr. Hamadeh noted, insurers are "very motivated" to get in front of the notion of consumers taking charge of their own health.

"I have a slide in my pitch deck that I keep refining showing that the average back pain patient has insurers and employers spending $10,000 to alleviate back pain with surgery and drugs, and it isn't working." With alternative healthcare, he claims, " You can literally spend $3,000," and get better results.

"If we do our job right," said Mr. Hamadeh, "Insurance companies are going to work with us and say, 'Here’s a pot of money that our members at Aetna or Oxford can spend on these practitioners.' And we hope they’ll choose us to sort of build that platform for them."

Stacy London of What Not to Wear has a new startup called Style For Hire. (Source: Phil Plait via Wikipedia)

SHUTTER. Luminance is not your average photography conference. Instead of focusing on the latest gear, this two-day program will bring together experts at the forefront of the technology we use to create, manipulate and share our images. Among the speakers are Behance founder Scott Belsky, Hipstamatic cofounder Lucas Allen Buick, Google's Chris Chabot, Pulitzer prize winning photographer Barbara Davidson, Tumblr CEO president John Maloney, Facebook Photos engineer Srinivas Narayanan and the School of Visual Art's David Ross. All speakers will present a 20-minute TED-style lecture.

TOE, HEEL, TOE, HEEL. What Not to Wear's Stacy London is the cofounder of a just-launched site that aims to connect personal stylists with the stylistically clueless. Style For Hire stylists will perform a "closet audit," provide personal shopping services or create new outfits out of clothes a customer already has—that's called closet shopping. Now women who aren't lucky enough to be on the show can still have their closets—and lack of fashion sense—torn apart, but without the benefit of a judgmental, national audience.

FREE LUNCH. Rickshaw Dumplings, Mexicue and Wafels & Dinges are giving away food tomorrow to all Fondu users. Download the the micro-reviewing platform for restaurants, create an account and head to West 4th and Greene Street from 11:30 a.m. to 2:30 p.m. to get your grub on. Sorry to all you Android or yet-to-adopt-a-smartphone users out there—Fondu is only available on iOS.

INCUBATE. The Entrepreneurs Roundtable Accelerator, a program that provides startup with access to seed capital, mentors and coworking space, is taking applications until April 29th. Brooklyn Beta's summer camp for designer-developer teams is also taking applications through May 31. The 12-week program fosters connections between talented  people, invests $25,000 in participating companies and has advisors from top companies like Kickstarter, Airbnb, Union Square Ventures, Etsy and many others.

HACK 'ROUND THE CLOCK. ZocDoc HQ  will be the launching point for April 24th's 10gen 24-hour hackathon. The event, which begins at 568 Broadway at 6 p.m., will focus on working with MongoDB. Hack away until breakfast the next day at 9 a.m. and then hack your way to the post-awards afterparty at Von Bar.

DEVBOOTCAMP. DevBootcamp is a 10-week program that brings non-programmers up to basic programming level via an intensive curriculum. It's in San Francisco, but the organizers invite national and international students to apply. Participants include an aerospace engineer, a kid "straight out of highschool," a math teacher and finance grads, making for a veritable DevBreakfastClub. "The spring cohort finished two weeks ago, 7 out of the 16 looking for jobs have so far had job offers," DevBootcamp's Lachy Groom wrote in an email. "Almost everyone has had an exceptional amount of interviews (I think the average might be 8 each). We're expecting a very high job rate within the next few weeks."

NETWORK. Entrepreneur Week, an event that brings established entrepreneurs, industry leaders and investors together to foster opportunities and relationships, began on Monday and will continue through tomorrow. Tickets are still available for some of the week-ending talks and events. Check 'em out here.

BLOG WAVE. Tidal, a company that provides tools to bloggers and publishers to help them share and be shared on similar blogs, just announced its 250,000 post milestone and three new partnerships. Tidal is loading up the Sony Music Popmarket Backstage site with reviews, photos, users and content creators eager to promote and share. Neighborhoodies, a T-shirt and hoodie company, is moving from textiles to terabytes as Tidal breathes life into their site with style posts, restaurant write ups and travel tips all focused on NYC. Finally, Seatgeek, a third party tickets site, is getting the Tidal treatment as well, as members talk about tour dates and their favorite and most anticipated shows.

NET-WORKS. Things just got a little bit faster on Staten Island. AT&T recently announced the expansion of their 4G LTE network which means mobile internet could be up to 10 times faster on those devices.

LUNCH MONEY. Education startup 2tor has obtained a $10 million line of credit from Comerica Bank.

COLLIDE. Kaleidoscope, a new way to shop for street fashion by browsing a mix of submitted and professional photos, is now on iOS.

MOMMA. Shapeways, a platform for creating and sharing 3D designs, is holding a Mother's Day make-a-thon. Participants can turn any flat two-dimensional design into a three-dimensional plastic or metal work of art. For Mother's Day, it certainly beats a stale store-bought card. Order by April 22 for metal and April 29 for plastic to get those gifts in time for dia de los madres.

JOBS. Bitly needs a new sales research associate. Acclivity is looking for a UI/UX designer and Python back end developer. Send a snazzy email. What's Watched has an opening for a sales director with three years of experience. Email Burr. News.me would like new senior iOS  and Python engineers. Torsh needs a technical cofounder and chief architect to develop web and mobile apps.

Quincy cofounders Christina Wallace and Alex Nelson via Quincy

WAITING ROOM. ZocDoc just became active in Austin, the company's 16th market. Available to over one-third of the U.S. population, ZocDoc is continuing its mission to make scheduling doctor's appointments really fucking easy with well over one million unique visitors each month.

DINERO. Integrate, a New York-based company that helps businesses "plan, execute, track, analyze and optimize their multi-channel marketing strategy" just raised $11 million in Series B funding. Comcast Ventures and Liberty Global joined Foundry Group, a repeat investor.

VERTICAL BUZZ. Last week BuzzFeed launched two new verticals—Sports with Jack Moore and Kevin Lincoln and Shift, aimed at female readers, with Amy Odell of New York Magazine.

MEASURE UP. Harvard Business School bffs Christina Wallace and Alex Nelson are tall girls who were looking for tall girl pants. Enter their new fashion startup, Quincy, which rethinks women's apparel sizing by assigning sizes based on bust and height. The site launched yesterday with a collection of five blazers, and will roll out more highly-tailored items over the coming months.

FLEXIBLE. The new DUMBO Startup Lab at 68 Jay St. is giving membership to those who qualify. Members can choose to  lay down a "stationary" workspace starting at $400 per month. "Portable" work space is $200 per month and everyone has 24-hour access to conference space, mentorship and advice from DUMBO Startup Lab pros.

SHOPTIME STORIES. In January, we told you about an as-yet-unnamed store in Chelsea that was selling online goods from startups like Birchbox, Artspace and Quirky offline for limited time. Well, founder and merchandising whiz Rachel Shechtman who likes to call her company, "a retail space that has the point of view of a magazine, changes like a gallery and sells things like a store," has given her shop a name, Story. Starting yesterday, Story opened its doors for its second "issue," and startups are once again on display. This time the theme revolves around color with items from BaubleBar, CHROMATICgallerie, StyleMint (the Mary-Kate Olsen and Ashley Olsen brand), and more and will be open daily until Tuesday, May 22nd.

DJ DROID. Last week Songza, the company behind the mobile app that helps users find and make playlists based on mood, time of day and other variables, released an iOS app update, adding to their new Music Concierge feature. The update is designed to help users find the tunes they're in the mood for easily and faster. With no fees, limits or commercials, it looks like healthy competition for Pandora and Spotify.

BREAKAWAY. Startup Hockey is tonight at 95 5th Ave. on the fifth floor. Leave your skates at home though, all you need is your thumbs. The organizers also made "a half-hearted promise to schedule these further in advance."

HACKING? Hacker office hours are tomorrow night at 6 p.m. Go to 71 Pineapple Street in Brooklyn for all your programming questions.

GET TOGETHER. The inaugural NY Tech Day is on April 19th. Free registration is now open but hurry up because nothing's infinite, right?

ONLINE DATING—IN REAL LIFE. Uncubed, formerly the Silicon Alley Talent Fair, is now open for registration. If you're looking for a job, go here. Hiring companies, register here and use code "EB11" to get  15 percent off. You'll be among 80+ NYC companies and 500+ people hungry to work. Drinks, music and ping-pong will round out the event on April 26th.

CANDLE WIX. Wix is a site building tool "for the code inept." Earlier this week, Wix unveiled its HTML5 product, adding new functionality to the formerly flash-only platform. In addition to their web products, the Israel-based company also has the Wix Lounge in Union Square, a workspace for creatives. There's one in San Francisco, too.

WHISTLE WHILE YOU... Lot18 has openings for an account management intern, acquisition manager, marketing coordinator, user experience designer, director of engineering, front end developer and softwae engineer. Check out job descriptions here. 2tor is looking for a staff accountant with more than two years of experience and a strong basis in MS Office. They also need a tech intern and have many other NYC based jobs on their website. ChallengePost needs a UX/product lead who will say "I don't know" before giving a bullshit answer. Don't lie here.

Columbus Circle as seen from CityMaps

WICKA WICKA. Turntable.fm is in the big leagues now as the young music based social platform signs deals with Sony BMG, Universal, EMI and Warner, TechCrunch reports. Turntable has over one million users now and a new mobile app since September.

HIPSTARTER. San Francisco based Indiegogo, a crowdfunding platform with offices in Soho that competes with Kickstarter, announced the perfection of their "gogofactor," a proprietary algorithm that ranks projects based on popularity and viability. This makes Indiegogo the only crowdfunding platform with this type of merit-based ranking functionality. Your move, Kickstarter.

TAP TAP WHO'S THERE? After wandering around like a lost child in the woods for a bit, Taap.it is back with a newly stated purpose and redone app. Taap.it, originally touted as a hyper-local, mobile-first version of Craigslist, has Facebook, Twitter and Foursquare integration to bring users information about local events and businesses. Users can also follow friends, hunt for deals, make wish lists and compete in weekly contests.

MONEY. Knodes, the company on a mission to make social network data accessible and meaningful, just announced a $250 thousand Knodes Fund for the "best products, websites and applications built on the Knodes platform." Companies who want a chunk of that change should apply here beginning May 1.

SCHOOL OF TECH. General Electric teamed up with Skillshare and debuted their new "GE Works" campaign last week at SXSW. The "GE Garages," which look more like train cars or truck trailers sans wheels, invited participants to make an iPhone case, play with a laser cutter, cold saw and 3D printer. Sexy stuff. Excuse us while we wipe the steam from our glasses. The garages will be appearing in Houston Cincinnati and San Francisco soon.

SEARCH DOJO. Q-Sensei, a German-American "multi-dimensional" search engine that organizes data sets based on various descriptions, correlations and metadata simultaneously, is laying down offices in Downtown Brooklyn. The startup, which raised $2.5 million in seed funding in 2009, serves enterprise clients that need to search the oodles of data on the Internet, in private networks, on private computers and hand-held devices. Q-Sensei also has an API that lets businesses to build their own search apps.

JETSET. Wanderfly, a site for sharing and finding travel recommendations, just went live with a refreshed site and already won best design at last week's LAUNCH in San Francisco. We must admit, it looks good.

THERE'S A MAP FOR THAT. CityMaps just re-emerged from its NYC beta cocoon and went live in San Francisco and Austin for the first time. The maps sort of look like the "clients" page of a big name ad shop but despite the harsh logo-on-white scheme, the site has a ton of useful features such as Foursquare integration with tips, photos and check-ins, integration with daily deal sites and tweets from businesses—like a digital sidewalk sandwich board. A brand new iPhone app rounds out CityMaps' big changes.

WORK IT! OMGPOP needs a mobile QA tester to test mobile games and log bugs. Every boy's dream. Apply here. ZocDoc wants a software engineer and Table Tennisseur with OOP language experience who is driven by an "unknown force to change healthcare for the better." Applications go right here. Lean Startup Machine is looking for a workshop coordinator, web engineer and a "sales or sponsorship hacker." Find job descriptions and apply here.

Making threads. For your startup. (flickr.com)

WEAVE. Startup Threads, a merchandising site for startups from local newletter mogul and startup founder Frank Denbow, just launched a new monthly program where consumers can subscribe to receive new startup gear each month. The company will partner with a different startup each month to create interesting merchandise. Right now that lucky startup is Hipmunk, the company behind the new flight finding tool. Startup Threads hopes to become a "marketing channel for startups."

ALL ABOARD. StartupBus is now accepting applications for the hackathon-on-a-bus competition in March and this year New York will be represented. To get invited you've got to shine like the brightest star in the sky... or look on social media to see if people are offering invites. StartupBus said they are expecting way more applications than they can handle. You've been warned.

POINT AND SHOOT. Pixable just passed the million download mark. The program is a new way to view photos on the internet "based on an evolving algorithm that prioritizes the photos that matter most to you."

DOCTOR DOCTOR.  ZocDoc, a free service that makes it easy for patients to find nearby doctors who accept their insurance and instantly book appointments, online just went live in San Diego. The service is also up and running in New York, D.C., Chicago, Miami and other major cities.

LEARN. Get your free application in before Feb. 4 for the Founder Institute's Spring 2012 program. Gabe Zichermann, resident game mechanics expert for Ultralight Startups, runs the show.

THE FUTURE.  TEDxBigApple is hosting an event themed around "Disruptive Ideas." They'll cover the near-term (three to five years) "impact in housing, biotech, local spaces, biomimicry, fashion, business." The focus will be on "ideas that are likely to change the world." in the near-term (~3-5 years) instead of those whose  Tickets are $100.

EAT. Gary Whitehill of Entrepreneur Week is hosting Rockin Out For Breakfast 4, a networking event at Wichcraft for $25. Breakfast included.

HEY LADIES! Astia, which focuses on women-led, high-growth ventures is looking for applicants by Feb. 4. Applicants will be "screened"  at the "convenience of the CEO." The bootcamp is in Cambridge, UK in March but U.S. bootcamps may take place in New York or San Francisco "as needed."

HIRING. Sense Networks is looking for a software engineer to work with cutting edge, "big data" and "NoSQL" technologies. OkCupid is in need of a product designer. "You'll be involved in every step of the development process." Artiscle, Boxee and Rent the Runway are looking for interns.

QUITTING. The American Cancer Society of New York and New Jersey is introducing QuitBuddy, which will nag you, via text, to quit smoking. Text "Quit" to 22723 to receive tips and "messages of encouragement and support."

ZocDoc takes much of its inspiration from Zappos, famous for its delightful customer service, and leans heavily on customer service support by phone, with a human. But it seems to be having trouble keeping up with demand; a tipster told Betabeat he'd had trouble with the service multiple times in the last week. "They are always 'helping other customers' when I call," the tipster said.

Betabeat just tried ZocDoc's customer service line, open from 8 a.m. to 10 p.m. EST, and got a voicemail. "We are currently helping other patients and doctors, but if you leave a message we will return your call as soon as we can."

ZocDoc public relations director Allison Braley assured us that the startup was seeing scaling issues "a little bit, but nothing egregious," and is aggressively working to switch to a new phone system. ZocDoc is hiring like gangbusters—the startup hit its 200th employee at the end of 2011—and a lot of those hires are in customer service, she said.

Additionally, ZocDoc tracks its customer service performance to the T, she said. "We know the percentage of people in a week who didn't get picked up on the first ring," she told Betabeat.

Last week, 13 percent of callers got a voice recording, she said, which for ZocDoc is unacceptable.

Our tipster also reported problems with the website, but Betabeat was unable to replicate them.