Virgin Group Unveils Tech Support Service, Which Is Funny Because Virgin America’s Website Still Doesn’t Work
Update at the bottom with a statement from Virgin America.
We reported on Virgin America’s technical difficulties back in November, after a switch to a new reservation system left some users out on the tarmac. Customers encountered weird glitches when they tried to view their accounts or book a flight, and the customer service line was overwhelmed with inquiries. At the time, the problems had been ongoing for a month. And we thought that was bad. Virgin America customers are still running into glitches three months later.
PandoDaily’s Paul Carr wrote about it. Random other people with blogs wrote about it. Even though Virgin
Atlantic America (see disambiguation) told Mr. Carr the service would be fixed by mid-February (first week in December was what they told us), customers are still complaining of errors.