Shh You'll Wake the Neighbors

Even Improved Customer Service Can’t Solve All Airbnb’s Problems

Just gonna make myself comfortable here.

Airbnb has come a long way since last August’s PR disaster, when a blogger returned home to find her apartment trashed and unleashed a flood of horror stories. But there’s very little they can do to head off the occasional nightmare, as evidenced by a Quora thread that hit Hacker News this morning.

In town for Internet Week, The Next Web reporter Anna Heim booked what she thought was an apartment with high-speed Internet. She arrived to discover the location wasn’t as-advertised, and the Internet wasn’t even remotely high-speed. Nor could that be fixed, since the service provider was, in fact, the next door neighbor’s unsecured wireless network. Read More