shameless rumormongering

Rumors & Acquisitions: Customer Service Edition

rumormonger

CHRIST, AIRBNB, GET IT TOGETHER. Airbnb, a company heretofore known mostly for a beautiful website, innovative business and the charm and grit of its founders, as well as their notorious Craigslist spamming, has potentially smashed its reputation to pieces as one user’s horror story came to light. CEO Brian Chesky responded publicly yesterday with a rather mild apology, and then the victim, a travel blogger named Emily whose existence and story have not been independently confirmed, wrote an update on her blog claiming that: Read More

Shaky Ground

Twitter Just Scooped News.me

demopad

Twitter is a perilous platform! The company just introduced Following pages–as in twitter.com/betabeat/following–a public version of every users’ stream. This was one of the most popular features of News.me, the New York Times-sponsored, Betaworks-incubated social news reader iPad app that launched about a month ago. The main features of the app are: a stream of articles shared by people you follow, an Instapaper-like view for reading said articles, and the ability to peek into the feeds of other users. Read More