Metro Tech

Meet Marie: LaGuardia Airport’s New Thumb-Twiddling Customer Service Avatar

LaGuardia Airport General Manager Tom Bosco introduces Terminal B's new customer service representative, Marie.

Wednesday was the first day on the job for Marie, LaGuardia Airport’s newest customer service hire: a virtual avatar designed to answer questions and help guide visitors through the airport.

The round-faced, chestnut-haired young woman we saw before us was merely a video of a human woman–the Port Authority wouldn’t disclose the actress’s name–projected on Read More