Why Do 15,000 People Care About a Missing Cat At JFK? One Word: Facebook.


The story of Jack the Cat, lost by American Airlines baggage handlers at JFK International Airport, continues to captivate public attention six weeks later–as evidenced mostly by tweeting, clicking the Like button on Facebook and commenting on Facebook. This is a guest post by a Delaware-based “Friend of Jack,” Andrea Baumann, who writes about why she felt moved to join the 15,000 or so fans of “Jack The Cat is Lost in AA Baggage at JFK.”

I logged onto Facebook August 29th. There is an adorable little cat out there in cyber-land, called Willow. She has her own page because she’s “different”–she’s not everyone’s idea of a “normal cat.” Willow has a physical disability with a spunky, outgoing personality, which is showcased through the efforts of her family to show the world their version of a “normal” cat. Props to them. Willow commented on a news item–“omg! There’s a cat lost in the airport!” I clicked the link–what the heck, I thought, the noodles are still cooking–and began to read. Read More

Tweet the Public

Airlines That Will Ignore You on Twitter

Don't tweet us, we'll tweet you.

Had a flight delayed due to rainstorm Irene? Perhaps you experienced something like this! American Airlines,* AirTran, Continental and United did not respond to customer inquiries on Twitter during the influx of questions caused by the storm, according to New York-based customer service clearinghouse STELLAService. TL;DR press release: “If you were one of the unlucky airline passengers stranded due to Hurricane Irene, be thankful you weren’t flying on American Airlines.” Read More