Greg Harrison is an avid traveler, Brazilian Jiu Jitsu practitioner and entrepreneur. As the co-founder of MailSlayer.com, his goal is to make the process of writing, organizing and sending emails more efficient, so you can spend more time doing the things you love.
I have read a lot of the articles about how to clean up and manage your inbox and they have all said to read the important messages, and get rid of the rest. But what happens when every email is important?
If you provide email customer support, you can’t just archive your customers’ email or you’ll likely forget about them and may lose them forever. Worse, that forgotten customer will go on to speak poorly about you to all of their friends, family and anyone who will listen making you lose out on potential revenue later. Answering every single one of your customers’ emails is of critical importance to your business, and to make things tougher, great customer service these days is built on the expectation that inquiries will be answered within a reasonable amount of time, the sooner, the better. Read More