It’s almost impossible to make it through the holidays without having to solicit the help of a customer service rep. What if Bubbie brakes her new iPhone trying to take a selfie? What if Uncle Steven spills Manischewitz all over the new Xbox? The possibilities for disaster are endless.
Thankfully, PC Mag has put together Read More
Back in July, a woman became an unwitting viral video star when her hissy fit at the Genius Bar was captured on Vine. Well, she’s now got company in infamy, thanks to a woman who took news of a cell phone store’s refund policy very, very badly.
Shh You'll Wake the Neighbors
JackThreads, the members-only shopping site for sartorially savvy fellows, launched a new feature last week that may appeal to those whose shopping habits are calibrated to 1960s-era PanAm flight. The new customer service tool is called “Jill Says,” and it allows members to live chat with an all-female team of customer service representatives and stylists called “The Jills.”
Skeptical that the company would really hire a staff of women to coddle its shoppers in the safe space of a chat box, we ran a quick Turing Test.
“Hello, my name is Jill. I’m your personal stylist today! What can I help you with?”
“Hi! Are you a real person? Or an automated service,” we asked.
“lol I’m real,” she responded. We were already feeling the love.
Airbnb has come a long way since last August’s PR disaster, when a blogger returned home to find her apartment trashed and unleashed a flood of horror stories. But there’s very little they can do to head off the occasional nightmare, as evidenced by a Quora thread that hit Hacker News this morning.
In town for Internet Week, The Next Web reporter Anna Heim booked what she thought was an apartment with high-speed Internet. She arrived to discover the location wasn’t as-advertised, and the Internet wasn’t even remotely high-speed. Nor could that be fixed, since the service provider was, in fact, the next door neighbor’s unsecured wireless network.