Customer Disservice

Very Angry Woman Allegedly Pulls Gun on Comcast Employee Over Service Charge

Her van? (Photo: File)

Dealing with a cable company is an absolute nightmare, however a New Mexico woman might’ve taken it to another level.

Earlier this week, a Comcast employee was sent to Gloria Baca-Lucero’s Albuquerque home to hook her up with Internet. Things took a turn for the worse when she heard about the service fee and allegedly pulled a gun on the employee and held his bags of tools hostage because she was furious about the charge. Read More


Booting Up: The Tacky iPhone 5C Ruined Apple’s Fourth Quarter Earnings

Ruined everything. (Photo: Apple)

We have yet to see an iPhone 5C in the wild, which is probably why Apple is blaming it for hampering its quarterly earnings. [Recode]

Comcast could replace Time Warner as the source of your cable-induced heart burn. [Verge]

After being caught for not doing so, Uber is finally doing background checks for its town car drivers in San Francisco. [PandoDaily]

Inside, a Jason Calacanis-founded news app that contains stories longer than a tweet but shorter than an article, has launched. [Capital]

Blame traffic from Facebook for Elite Daily’s rise to fame. [Digiday]


Booting Up: We Need to Have a Talk About Your User Numbers, Google+

Guess that's what Google+looks like? (

Weird, Google is using shady tactics to inflate Google+ user numbers. [AllThingsD]

The iPad Air goes on sale today, nerds. [Digital Trends]

Circle Internet Financial has raised $9 million in funding to bring Bitcoins mainstream since we’re still trying to make that a thing. [TechCrunch]

Haha, remember when we got excited that Netflix might soon come to Comcast’s boxes? The cable company is telling everyone to chill because it’s “not a high priority.” [Chicago Tribune]

The Internet is telling Nick Bilton “thanks!” for helping push the FAA’s new gadget rules. [Skift]


This Twitter-Comcast Partnership Will Make It Impossible to Avoid the ‘Real Housewives’

"See It" in action. (Photo: Comcast)

It’s going to become even more difficult to escape Carson Daly: Twitter is teaming up with Comcast to stream and record shows from the cable company’s stable of networks straight on to the social network’s app.

Starting in November, tweets that originate from networks like E!, NBC, USA and, thank god, Bravo, will have a “See It” button at the bottom, allowing Comcast subscribers to watch those shows on their computer and mobile devices. So, those of us stuck with Time Warner or Optimum won’t be able to use those features, but the New York Times reports Twitter is working with other cable distributors. Read More


Booting Up: Comcast Thinks We Can’t Handle Google Fiber’s Zippy Internet Speeds

A smartphone. (Wikipedia)

According to results from a new Pew Research study, 56 percent of adults now own a smartphone, while 10 percent of adults said they don’t own a cell phone at all. [LA Times]

Haha, that’s right Comcast, no one wants super fast Internet speed like Google is offering because our routers can’t support it, or whatever B.S. reason you’re using now to feel good about yourself. [BGR]

Foxconn might lose the “conn,” as it’s considering spinning off the connector side of its business since PC sales are lagging. [CNET]

Apple’s upcoming iRadio service (we’ve collectively decided just to use that name) will be commercial-supported and feature highly targeted ads. [Ad Age]

There’s a new version of Snapchat and it’s beautiful. [TechCrunch]


Booting Up: Netflix Is Finally Going to Ditch Microsoft Silverlight

Bye bye. (Photo: Netflix)

If you were hoping to get rich off of being one of the first to build apps for Google Glass, think again: Google has prohibited developers from using ads or charging for apps. We’re betting Google wants to keep  that potential ad revenue all to itself. [The Verge]

Sources tell Bloomberg Twitter is seeking a deal with Viacom and Comcast that would allow it to host clips (as well as ads alongside those clips) on the site. Can’t you at least verify @Jack’s parents first? [Bloomberg]

Binge-watching shows is about to get a whole lot easier: Netflix is finally ditching Microsoft Silverlight in favor of HTML5 video. [The Verge]

IBM execs are headed to Washington to try to convince politicians to pass CISPA. Paging Alexis Ohanian! [Hillicon Valley]

Cory Booker’s Waywire startup has finally launched in beta. [PandoDaily]

Patently Absurd

Creepy New Verizon Patent Would Let Set-Top Box Serve Condom Ads When It Hears You Having Sex

Soon, he'll be able to hear YOU. (Photo: Fonesea)

When last we checked in on creepy technologies that wholly encroach on your sense of personal privacy, Microsoft had registered a patent that would allow the Kinect to detect how many people are in a room and stop playback on a movie if it sensed more people than the copyright allowed. But a new patent filed by Verizon takes that concept a step further by allowing a set-top box to observe what’s going on in your house and serve you ads based on what it hears. Read More

Internet Wants to Be Free

In Latest Attempt to Become the Most Hated Company Ever, Time Warner Plans to Charge a Monthly Modem Fee

(Photo: Maximum PC)

When not pissing off the cast of Star Trek: The Next Generation, Time Warner Cable execs apparently take to their evil lair to devise new schemes to wring every last penny out of their hapless customers. The latest pocket gouger? A monthly modem fee.

The New York Times reports that Time Warner is planning to charge a monthly fee of $3.95 to rent a modem from them. If you want to avoid paying the monthly fee, you can purchase a Time Warner-approved modem for $50-$137. Time Warner will then promise to set the modem up during the Harvest Moon but then not show up until the spring thaw. Read More