Twitter War

Southwest Airlines Boots Family From Flight After Mean Tweet

Somebody really wants to get away now.
(Photo: Facebook)

(Photo: Facebook)

It’s a national pastime: bitch and moan at an airline on Twitter until you finally get what you want. But a Minnesota man is learning that doing that sometimes has adverse effects. 

On Sunday, Duff Watson got into an argument with a Southwest Airlines gate agent at the Minneapolis-St. Paul airport about the company’s loopy boarding process. Since he’s a preferred passenger, he claims he should be treated to priority boarding, however the gate agent wouldn’t let his 6-year-old and 9-year-old kids board with him — they’d have to wait instead.

“In leaving I said, you know, ‘Real nice way to treat an A-list. I’ll be sure to tweet about it,’” he angrily recounted to WCCO-TV. So, he did. “Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA,” he tweeted. It’s unclear which angry emoji he used.

Watson and his kids eventually boarded, but were asked to get off the plane because the agent felt her safety was threatened due to his tweet. He said the airline also asked him to delete his tweet.

The whole exchange left him dumbfounded: “There was no use of profanity, there were no threats made. There was nothing other than, you know, a terse exchange between a customer service agent and a customer.”

Southwest apologized to Watson for the incident and sent the family three $50 vouchers for future flights. He said he’d never fly the airline again so we’re eagerly awaiting his string of tweets about that.

Follow Jordan Valinsky on Twitter or via RSS. jvalinsky@observer.com