human contact

How to Get to a Human When Calling Customer Service This Holiday Season

Or just stick to the robot answering machine if you're into that sort of thing.
Your soon-to-be new best friends. (Getty)

Your soon-to-be new best friends. (Getty)

It’s almost impossible to make it through the holidays without having to solicit the help of a customer service rep. What if Bubbie brakes her new iPhone trying to take a selfie? What if Uncle Steven spills Manischewitz all over the new Xbox? The possibilities for disaster are endless.

Thankfully, PC Mag has put together How to Talk to a Live Person: Every Customer Support Number You’ll Ever Need—a delightfully comprehensive guide to getting an actual human on the other end of the customer service line, instead of a horrible, brainless answering machine robot.

For your assistance, Betabeat has added a few NYC-specific numbers, too. Enjoy, friends.

NYC Department Stores

Macy’s: Call 1-800-289-6229. Press 1, then 3, then 4.

Bloomingdale’s: Same as Macy’s! Call 1-800-777-0000. Press 1, then 3, then 4.

Bergdorf Goodman: Prep yourself for an unusually deep, smoldering automated phone voice. Then dial 1-800-558-1855. Press 3.

Barneys: Call 1-888-222-7639. Press 1.

And now for PC Mag’s exhaustive list:


Amazon: Call 1-866-216-1072 and keep pressing 0.

Best Buy: Call 1-888-237-8289 or 1-888-BEST-BUY and keep pressing 0.

Costco: Call 1-800-955-2292 and keep pressing 0 (this one takes a while).

eBay: Call 1-866-877-3229. Enter your eBay account if you have one. Otherwise keep pressing # until you reach the main menu and then press 0.

Target: Call 1-800-440-0680, pick your language and keep pressing 0.

Wal-Mart: Call 1-800-925-6278. Press 2, then 1, then 1. Be careful, pressing 0 drops the call.

Wireless Networks
Beware: PC Mag rightly warns that wireless networks usually want you to provide your account or device information to the customer service rep. If you’re like me, you haven’t seen this information since the day you bought your first iPhone and have no fucking clue what your Verizon password could possibly be, so good luck everyone.

AT&T: Call 1-800-331-0500 and keep pressing 0.

Boost: Call 1-888-266-7848. Press 5 then 2 then 4 then 0 then 2.

Metro PCS: Call 1-888-8METRO8 or 1-888-863-8768 and keep pressing #.

Sprint: Call 1-888-211-4727. Press 4 then 0.

Straight Talk: Call 1-877-430-2355. Press 1, then 4, then 4.

T-Mobile: Call 1-877-453-1304. Say the word “English,” then “representative.”

Verizon: Call 1-800-922-0204. Press 0 then # four times then 0.

Virgin Mobile: Call 1-888-322-1122 and keep pressing 0.

Cable Providers
PC Mag also suggests you have your account information for your cable provider ready—good luck, fools.

AT&T U-verse: Call 1-800-288-2020. Wait through all of the messages, and you’ll automatically be connected to live person.

Cablevision: Call 1-866-218-3025. Pick your language, press 1 or 2 depending on whether you’re a subscriber or not, and wait to be connected.

Charter Communications: Call 1-866-472-220 and keep pressing 0.

Comcast: Call 1-800-266-2278 and keep pressing #.

Cox Communications: Call 1-888-566-7751. Pick your language, press # twice, then 1.

DirecTV: Call 1-888-777-2454. Say the word “Yes” and then keep saying “Operator.”

Dish Network: Call 1-888-284-7116. Press 1 and then keep pressing 0.

Time Warner Cable: Call 1-800-892-2253 and keep pressing 0.

Verizon FiOS: Call 1-888-553-1555 and keep pressing 0.

Manufacturers and Services

Acer: Call 1-866-621-2237 and keep pressing #.

Apple: For iPod/Mac, call 1-800-275-2237 and keep pressing 0. For iPhone/iPad, call 1-800-694-7466 and keep pressing #.

ASUS: Call 1-510-739-3777 and keep pressing 0.

Belkin: Call 1-800-223-5546. Dial 2263, then press 1, then press 0 three times.

Blackberry: Call 1-877-255-2377. Press 2 then 4.

Canon USA: Call 1-800-828-4040 and press # twice.

Dell: Call 1-800-624-9896. Press 3 then say the word “Agent.”

Gateway: Call 1-949-471-7000 and keep pressing zero.

Google: Call Google HQ at 1-650-623-4000 during its regular hours. Press 5, then 3.

Hewlett-Packard: Call 1-800-474-6836 and press 0 four times.

HTC: Call 1-866-449-8358, and you’ll be directly connected to be a live rep.

Lenovo: Call 1-866-968-4465 and press 0 twice.

LG: Call 1-800-243-0000. Press 1 twice and then pick your product.

Logitech: Call 1-646-454-3200. Press 1 then 0 four times.

Microsoft: Call 1-800-642-7676 and keep pressing 0.

Motorola: Call 1-866-289-6686 and press # three times.

Netflix: Call 1-888-638-3549 and keep pressing 0 if you don’t get a live representative immediately.

Nikon: Call 1-800-645-6678. Press 1 then 4 then 1.

Nintendo: Call 1-800-255-3700 and keep pressing 0.

Nokia: Call 1-888-665-4228. Pick your language, then press 3 twice.

Olympus: Call 1-888-553-4448 and press 1.

Panasonic: Call 1-800-211-7262 and keep saying the word “Customer.”

Philips: Call 1-888-744-5477 and keep pressing 0.

PlayStation: Call 1-800-345-7669 and keep pressing 0.

Samsung: Call 1-800-726-7864 and keep pressing 0.

Sharp:Call 1-800-237-4277. Pick your language, then press 1.

Sony: Call 1-800-222-7669 and keep pressing 0.

Toshiba: Call 1-800-457-7777. Pick your language, press 2 then 4.

Vizio: Call 1-888-849-4623 and press 2.

Xbox: Call 1-800-469-9269 and keep pressing 0.

Yahoo: Call 1-866-562-7219 and press 2.

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