GoDaddy feels so bad about its huge outage on Monday the domain register is offering customers one full month credit for their accounts.
In a letter sent to GoDaddy customers Wednesday, interim CEO Scott Wagner said GoDaddy owed customers “a big apology” for the service outage, which the hosting provider insists “was due to a series of internal network events that corrupted router data tables.”
Mr. Wagner did take a moment to defend the company before making the big announcement:
Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.
As a result of this disruption, your account will be credited for the value of 1-month of service for each of your active/published sites.* This credit will be available to you for the next 7 days. Please click the button below to redeem your credit.
Mashable’s Zoe Fox noted that for many GoDaddy customers, the credit doesn’t actually amount to much. Ms. Fox writes that for anyone who bought a $12.99 dotcom domain name from GoDaddy, Mr. Wagner’s generous offer “adds up to roughly $1.”
Ms. Fox isn’t giving GoDaddy due credit for its guilt-driven generosity–one free month at that rate actually adds up to $1.08. Which will totally buy you a 12-ounce soda, if it’s on sale.
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