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	<title>Betabeat &#187; Flash Crash: Klout&#8217;s New Scoring Model Sends Users Influence Plummeting</title>
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		<title>Betabeat &#187; Flash Crash: Klout&#8217;s New Scoring Model Sends Users Influence Plummeting</title>
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		<title>Flash Crash: Klout&#8217;s New Scoring Model Sends Users Influence Plummeting</title>

		<comments>http://betabeat.com/2011/10/flash-crash-klouts-new-scoring-model-sends-users-influence-plummeting/#comments</comments>
		<pubDate>Wed, 26 Oct 2011 14:05:01 -0400</pubDate>
					<link>http://betabeat.com/2011/10/flash-crash-klouts-new-scoring-model-sends-users-influence-plummeting/</link>
			<dc:creator>Ben Popper</dc:creator>
				
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		<description><![CDATA[<p>Yesterday we reported that Klout, a service that measures users social media influence and reach, had <a title="Klout Closing On Big New Round of Funding" href="http://www.betabeat.com/2011/10/25/klout-closing-on-big-new-round-of-funding/">signed a term sheet to raise a big new round of capital</a>.</p>
<p>Today, <a href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/">Klout released a new scoring model</a>, and the impact on some loyal users was dramatic:<!--more--></p>
<div id="dsq-comment-header-345765096">
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<td id="dsq-header-avatar-345765096"><a id="dsq-avatar-345765096" href="http://disqus.com/twitter-153285489/"><img src="http://mediacdn.disqus.com/uploads/users/568/6767/avatar32.jpg?1319649962" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345765096"><a id="dsq-author-user-345765096" rel="nofollow" href="http://twitter.com/TimothyWhalin" target="_blank">Timothy Whalin</a> </cite><a title="Link to comment by Timothy Whalin" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345765096">1 hour ago</a></div>
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<div id="dsq-comment-text-345765096"><em>Very unhappy with this change. My score went from 73 down to 53. 20 point drop. I've been working for months to increase my Klout score. Please fix this.</em></div>
</div>
<div>
<div id="dsq-comment-header-345796232">
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<td id="dsq-header-avatar-345796232"><a id="dsq-avatar-345796232" href="http://disqus.com/twitter-319228960/"><img src="http://mediacdn.disqus.com/uploads/users/1571/6096/avatar32.jpg?1319646610" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345796232"><a id="dsq-author-user-345796232" rel="nofollow" href="http://twitter.com/KKHausman" target="_blank">Kalani Kirk Hausman</a> </cite><a title="Link to comment by Kalani Kirk Hausman" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345796232">49 minutes ago</a><a title="Jump to comment" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345769866">in reply to @MimiBakerMN</a></div>
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<div id="dsq-comment-body-345796232">
<div id="dsq-comment-message-345796232">
<div id="dsq-comment-text-345796232"><em>Same here - went from 58 t0 40 and lost all my TOPICS. The problem is that major changes invalidate existing articles and references using the Klout score. This trashed a 6-month effort to get our organization to use Klout as a measure of social media marketing effectiveness. Back to square one, but this time I'll have to use PeerIndex or something else more stable.</em></div>
<div><em><!--more--><br />
</em></div>
</div>
<div>Klout system is called PeopleRank, after Google's famed PageRank. Like Google, Klout deals with a ton of data, and has to adjust its algorithms to help combat people who are gaming the system and take account of new services or platforms influencing the social media sphere. As the company put it in the comment thread:</div>
</div>
<div id="dsq-comment-header-345790619">
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<tbody>
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<td id="dsq-header-avatar-345790619"><a id="dsq-avatar-345790619" href="http://disqus.com/klout/"><img src="http://mediacdn.disqus.com/uploads/users/17/5445/avatar32.jpg?1319648047" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345790619"><a id="dsq-author-user-345790619" rel="nofollow" href="http://corp.klout.com/" target="_blank">Klout</a> <img title="Moderator" src="http://mediacdn.disqus.com/1319241886/images/themes/narcissus/moderator.png" alt="Moderator" width="15" height="14" /> </cite><a title="Link to comment by Klout" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345790619">58 minutes ago</a><a title="Jump to comment" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345771310">in reply to Ruxtbl</a></div>
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<div id="dsq-comment-body-345790619">
<div id="dsq-comment-message-345790619">
<div><em>Hey Ruxtbl, You can think of this change similar to how Google changes it's PageRank to always ensure the highest level of accuracy. Their goal is to find the most valuable content for your search, and our goal is to accurately measure influence. If your goal is becoming more influential and not gaming the Score, you'll do just fine.</em></div>
<div><em><br />
</em></div>
</div>
<div>Klout's success had made its score an authoritative figure in social media marketing circles. But the sudden change in users scores has soured many on Klout as a stable metric for employment.</div>
</div>
</div>
</div>
</div>
<ul id="dsq-comments">
<li id="dsq-comment-345781298">
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<div id="dsq-comment-header-345781298">
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<td id="dsq-header-avatar-345781298"><a id="dsq-avatar-345781298" href="http://disqus.com/richardmackney/"><img src="http://mediacdn.disqus.com/uploads/users/13/3512/avatar32.jpg?1319645636" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345781298"><a id="dsq-author-user-345781298" rel="nofollow" href="http://richard.mackney.com/" target="_blank">Richard Mackney</a> </cite><a title="Link to comment by Richard Mackney" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345781298">1 hour ago</a><a title="Collapse thread" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#"></a></div>
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<div id="dsq-comment-body-345781298">
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<div id="dsq-comment-text-345781298">I can handle a score change but you should then also update the history statistics as anyone viewing my graphs see a massive plummet with no explanation why it's gone down hill so fast. If I was searching for a job in Social Media right now I'd be concerned.</div>
</div>
</div>
<div id="dsq-comment-footer-345781298">
<div><a id="dsq-post-report-345781298" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#">Flag</a></div>
<div>16 people liked this. <button>Like</button> <button>Reply</button></div>
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<td id="dsq-header-avatar-345791826"><a id="dsq-avatar-345791826" href="http://disqus.com/melissary/"><img src="http://mediacdn.disqus.com/uploads/users/1702/1150/avatar32.jpg?1319646618" alt="" width="32" height="32" /></a></td>
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<div><cite id="dsq-cite-345791826">melissary </cite><a title="Link to comment by melissary" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345791826">56 minutes ago</a> <a title="Jump to comment" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345781298">in reply to Richard Mackney</a></div>
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<div id="dsq-comment-body-345791826">
<div id="dsq-comment-message-345791826">
<div id="dsq-comment-text-345791826">As someone who is searching for a job in SM, I AM concerned.</div>
</div>
</div>
<div id="dsq-comment-footer-345791826">
<div><a id="dsq-post-report-345791826" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#"></a></div>
<div>4 people liked this. <button>Like</button> <button>Reply</button></div>
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<td id="dsq-header-avatar-345797343"><a id="dsq-avatar-345797343" title="Expand Kalani Kirk Hausman's profile" href="http://disqus.com/twitter-319228960/"><img src="http://mediacdn.disqus.com/uploads/users/1571/6096/avatar32.jpg?1319646610" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345797343"><a id="dsq-author-user-345797343" rel="nofollow" href="http://twitter.com/KKHausman" target="_blank">Kalani Kirk Hausman</a> </cite><a title="Link to comment by Kalani Kirk Hausman" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345797343">47 minutes ago</a> <a title="Jump to comment" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345791826">in reply to melissary</a></div>
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<div id="dsq-comment-body-345797343">
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<div id="dsq-comment-text-345797343">Same here - and the change shot things to heck and back.</div>
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<div id="dsq-comment-footer-345797343">
<div><a id="dsq-post-report-345797343" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#"></a></div>
<div>2 people liked this. <button>Like</button> <button>Reply</button></div>
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<td id="dsq-header-avatar-345785711"><a id="dsq-avatar-345785711" title="Expand Dolf Muccillo's profile" href="http://disqus.com/twitter-15183001/"><img src="http://mediacdn.disqus.com/uploads/users/373/2950/avatar32.jpg?1314990442" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345785711"><a id="dsq-author-user-345785711" rel="nofollow" href="http://twitter.com/dolfer" target="_blank">Dolf Muccillo</a> </cite><a title="Link to comment by Dolf Muccillo" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345785711">1 hour ago</a></div>
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<div id="dsq-comment-text-345785711">I feel bad for people in Social Media / Branding who rely on their Klout score (to some extent) for their livelihoods! I'm sure most of them saw big drops.</div>
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<p>Another interesting note, Klout seems to have applied this new score retroactively. Today it's 57.50, and the graph on Klout informs us we haven't been above 60 anytime in the last month.</p>
<p><img class="aligncenter size-medium wp-image-20225" title="new klout score" src="http://nyobetabeat.files.wordpress.com/2011/10/new-klout-score.jpg?w=300&h=147" alt="" width="300" height="147" />We grabbed a snapshot yesterday for our story, when our score was 64.</p>
<p><img class="aligncenter size-thumbnail wp-image-20224" title="klout" src="http://nyobetabeat.files.wordpress.com/2011/10/klout1.jpg?w=200&h=109" alt="" width="200" height="109" /></p>
]]></description>
		<content:encoded><![CDATA[<p>Yesterday we reported that Klout, a service that measures users social media influence and reach, had <a title="Klout Closing On Big New Round of Funding" href="http://www.betabeat.com/2011/10/25/klout-closing-on-big-new-round-of-funding/">signed a term sheet to raise a big new round of capital</a>.</p>
<p>Today, <a href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/">Klout released a new scoring model</a>, and the impact on some loyal users was dramatic:<!--more--></p>
<div id="dsq-comment-header-345765096">
<table>
<tbody>
<tr>
<td id="dsq-header-avatar-345765096"><a id="dsq-avatar-345765096" href="http://disqus.com/twitter-153285489/"><img src="http://mediacdn.disqus.com/uploads/users/568/6767/avatar32.jpg?1319649962" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345765096"><a id="dsq-author-user-345765096" rel="nofollow" href="http://twitter.com/TimothyWhalin" target="_blank">Timothy Whalin</a> </cite><a title="Link to comment by Timothy Whalin" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345765096">1 hour ago</a></div>
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<div id="dsq-comment-body-345765096">
<div id="dsq-comment-message-345765096">
<div id="dsq-comment-text-345765096"><em>Very unhappy with this change. My score went from 73 down to 53. 20 point drop. I've been working for months to increase my Klout score. Please fix this.</em></div>
</div>
<div>
<div id="dsq-comment-header-345796232">
<table>
<tbody>
<tr>
<td id="dsq-header-avatar-345796232"><a id="dsq-avatar-345796232" href="http://disqus.com/twitter-319228960/"><img src="http://mediacdn.disqus.com/uploads/users/1571/6096/avatar32.jpg?1319646610" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345796232"><a id="dsq-author-user-345796232" rel="nofollow" href="http://twitter.com/KKHausman" target="_blank">Kalani Kirk Hausman</a> </cite><a title="Link to comment by Kalani Kirk Hausman" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345796232">49 minutes ago</a><a title="Jump to comment" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345769866">in reply to @MimiBakerMN</a></div>
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<div id="dsq-comment-body-345796232">
<div id="dsq-comment-message-345796232">
<div id="dsq-comment-text-345796232"><em>Same here - went from 58 t0 40 and lost all my TOPICS. The problem is that major changes invalidate existing articles and references using the Klout score. This trashed a 6-month effort to get our organization to use Klout as a measure of social media marketing effectiveness. Back to square one, but this time I'll have to use PeerIndex or something else more stable.</em></div>
<div><em><!--more--><br />
</em></div>
</div>
<div>Klout system is called PeopleRank, after Google's famed PageRank. Like Google, Klout deals with a ton of data, and has to adjust its algorithms to help combat people who are gaming the system and take account of new services or platforms influencing the social media sphere. As the company put it in the comment thread:</div>
</div>
<div id="dsq-comment-header-345790619">
<table>
<tbody>
<tr>
<td id="dsq-header-avatar-345790619"><a id="dsq-avatar-345790619" href="http://disqus.com/klout/"><img src="http://mediacdn.disqus.com/uploads/users/17/5445/avatar32.jpg?1319648047" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345790619"><a id="dsq-author-user-345790619" rel="nofollow" href="http://corp.klout.com/" target="_blank">Klout</a> <img title="Moderator" src="http://mediacdn.disqus.com/1319241886/images/themes/narcissus/moderator.png" alt="Moderator" width="15" height="14" /> </cite><a title="Link to comment by Klout" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345790619">58 minutes ago</a><a title="Jump to comment" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345771310">in reply to Ruxtbl</a></div>
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<div id="dsq-comment-body-345790619">
<div id="dsq-comment-message-345790619">
<div><em>Hey Ruxtbl, You can think of this change similar to how Google changes it's PageRank to always ensure the highest level of accuracy. Their goal is to find the most valuable content for your search, and our goal is to accurately measure influence. If your goal is becoming more influential and not gaming the Score, you'll do just fine.</em></div>
<div><em><br />
</em></div>
</div>
<div>Klout's success had made its score an authoritative figure in social media marketing circles. But the sudden change in users scores has soured many on Klout as a stable metric for employment.</div>
</div>
</div>
</div>
</div>
<ul id="dsq-comments">
<li id="dsq-comment-345781298">
<div>
<div id="dsq-comment-header-345781298">
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<td id="dsq-header-avatar-345781298"><a id="dsq-avatar-345781298" href="http://disqus.com/richardmackney/"><img src="http://mediacdn.disqus.com/uploads/users/13/3512/avatar32.jpg?1319645636" alt="" width="32" height="32" /></a></td>
<td>
<div><cite id="dsq-cite-345781298"><a id="dsq-author-user-345781298" rel="nofollow" href="http://richard.mackney.com/" target="_blank">Richard Mackney</a> </cite><a title="Link to comment by Richard Mackney" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345781298">1 hour ago</a><a title="Collapse thread" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#"></a></div>
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<div id="dsq-comment-body-345781298">
<div id="dsq-comment-message-345781298">
<div id="dsq-comment-text-345781298">I can handle a score change but you should then also update the history statistics as anyone viewing my graphs see a massive plummet with no explanation why it's gone down hill so fast. If I was searching for a job in Social Media right now I'd be concerned.</div>
</div>
</div>
<div id="dsq-comment-footer-345781298">
<div><a id="dsq-post-report-345781298" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#">Flag</a></div>
<div>16 people liked this. <button>Like</button> <button>Reply</button></div>
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<td id="dsq-header-avatar-345791826"><a id="dsq-avatar-345791826" href="http://disqus.com/melissary/"><img src="http://mediacdn.disqus.com/uploads/users/1702/1150/avatar32.jpg?1319646618" alt="" width="32" height="32" /></a></td>
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<div><cite id="dsq-cite-345791826">melissary </cite><a title="Link to comment by melissary" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345791826">56 minutes ago</a> <a title="Jump to comment" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345781298">in reply to Richard Mackney</a></div>
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<div id="dsq-comment-text-345791826">As someone who is searching for a job in SM, I AM concerned.</div>
</div>
</div>
<div id="dsq-comment-footer-345791826">
<div><a id="dsq-post-report-345791826" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#"></a></div>
<div>4 people liked this. <button>Like</button> <button>Reply</button></div>
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<td id="dsq-header-avatar-345797343"><a id="dsq-avatar-345797343" title="Expand Kalani Kirk Hausman's profile" href="http://disqus.com/twitter-319228960/"><img src="http://mediacdn.disqus.com/uploads/users/1571/6096/avatar32.jpg?1319646610" alt="" width="32" height="32" /></a></td>
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<div><cite id="dsq-cite-345797343"><a id="dsq-author-user-345797343" rel="nofollow" href="http://twitter.com/KKHausman" target="_blank">Kalani Kirk Hausman</a> </cite><a title="Link to comment by Kalani Kirk Hausman" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345797343">47 minutes ago</a> <a title="Jump to comment" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345791826">in reply to melissary</a></div>
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<div id="dsq-comment-text-345797343">Same here - and the change shot things to heck and back.</div>
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<div><a id="dsq-post-report-345797343" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#"></a></div>
<div>2 people liked this. <button>Like</button> <button>Reply</button></div>
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<td id="dsq-header-avatar-345785711"><a id="dsq-avatar-345785711" title="Expand Dolf Muccillo's profile" href="http://disqus.com/twitter-15183001/"><img src="http://mediacdn.disqus.com/uploads/users/373/2950/avatar32.jpg?1314990442" alt="" width="32" height="32" /></a></td>
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<div><cite id="dsq-cite-345785711"><a id="dsq-author-user-345785711" rel="nofollow" href="http://twitter.com/dolfer" target="_blank">Dolf Muccillo</a> </cite><a title="Link to comment by Dolf Muccillo" href="http://corp.klout.com/blog/2011/10/a-more-accurate-transparent-klout-score/#comment-345785711">1 hour ago</a></div>
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<div id="dsq-comment-text-345785711">I feel bad for people in Social Media / Branding who rely on their Klout score (to some extent) for their livelihoods! I'm sure most of them saw big drops.</div>
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<p>Another interesting note, Klout seems to have applied this new score retroactively. Today it's 57.50, and the graph on Klout informs us we haven't been above 60 anytime in the last month.</p>
<p><img class="aligncenter size-medium wp-image-20225" title="new klout score" src="http://nyobetabeat.files.wordpress.com/2011/10/new-klout-score.jpg?w=300&h=147" alt="" width="300" height="147" />We grabbed a snapshot yesterday for our story, when our score was 64.</p>
<p><img class="aligncenter size-thumbnail wp-image-20224" title="klout" src="http://nyobetabeat.files.wordpress.com/2011/10/klout1.jpg?w=200&h=109" alt="" width="200" height="109" /></p>
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